Refund policy
At Hypewheels, we want every customer to feel confident when shopping with us.
If your product arrives damaged or defective then we offer a simple 7-day replacement/return policy.
(Unboxing Video Required for Claims: In the rare event that you receive a damaged or defective product, please record an unboxing video. This video will be required for any claim related to product damage. Claims without an unboxing video will not be accepted.)
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✔ Eligibility for Replacement
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You are eligible for a replacement if:
• The item arrives physically damaged
• The item is defective or not functioning
• You received the wrong product
To qualify, please share proof (photos/videos) within **48 hours** of delivery.
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✔ Items Not Eligible
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• Damage due to misuse, mishandling, or accidental drops
• Normal wear and tear
• Product used for more than 7 days
• No proof of damage provided
• Minor variations in battery backup or performance
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✔ How to Request a Replacement
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1. Contact us via WhatsApp at 9830401883
OR email us at hypewheels11@gmail.com
2. Send the following details:
• Order ID
• Photos/videos showing the issue
• Unboxing video (mandatory)
3. Our team verifies the issue within **24–48 hours**.
4. We ship a replacement unit OR issue a refund if a replacement is unavailable.
5. Incase of damage product or replacement , it will be delivered within 7-10 working days.
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✔ Refunds (When Applicable)
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Refunds are only granted when:
• The product is out of stock for replacement
• The product cannot be repaired or replaced
Refunds are credited to the original payment method within **5–7 working days**.
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✔ Return Shipping
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If a pickup is required, we will arrange it.
In some cases, the customer may be asked to ship the product back to our warehouse.
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✔ Contact Us
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For quick support:
WhatsApp: **9830401883**
Email: hypewheels11@gmail.com
Working Hours: 10 AM – 8 PM
We typically respond within **1–3 hours**.
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Thank you for choosing Hypewheels !
Our goal is to provide high-quality products and an excellent shopping experience.
